Frequently asked questions

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at

Where do you ship from?

We ship from our partnered warehouses & factories located worldwide. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

How long will it take for my item to arrive?

It will usually take 14 - 35 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

How long will I receive tracking number?

It will take usually between 1-2 business days

Is shipping really FREE?

Yes, shipping is Worldwide on all items.

Where is your company located?

We have an office in Kuala Lumpur Malaysia, and we are using multiple warehouses to keep and ship our items.

Which currency will I be charged in?

We process all orders in MYR.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

Who can I contact if I have problems with my order?

You can email us at

How can I pay?

We accept PayPal as our secure payment gateway.

Is checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure with PayPal .

Will you sell my information?

We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.